FAQ
SHIPPING
Where do you ship from?
All orders are shipped worldwide from India.
I have a question about my order.
Please send any queries you have to thepainteddoodles@gmail.com. You can also fill out this contact form. We will get back to you as soon as possible :)
What Shipping Service do you use?
All packages are shipped using FedEx International Priority/DHL Express.
We also offer Shiprocket X (final delivery via USPS) for the United States.
Will I be charged customs and duties for my order?
Shipments to all countries will be made on a duties unpaid (DDU) basis, which means you are solely responsible for payment of any applicable duties and taxes upon receipt of your order.
You may be subjected to import duties and taxes that are levied once your order reaches your country which are payable by you. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.
Customs policies may differ from country to country, so you should contact your local customs office for further information.
How do I track my order?
Once your order is shipped, you will receive a confirmation email including an order summary and tracking number. Please track your order from here: Track here.
RETURNS AND REFUNDS
All sales are final. No returns or exchanges will be accepted.
However, if an item is lost, damaged, or missing in transit, we will do our best to send you a replacement! In case of damage, please send us an image of your item, along with your order details (within 3 days of delivery) to thepainteddoodles@gmail.com. Please note, that if the details provided by the customer are incorrect, we will not be able to provide a refund.
We are not responsible for packages that are undelivered or returned due to incorrect details.
SHIPPING RELATED QUERIES
Please note: Packages are marked at full value of the order. They will not be marked as Gift.
How long will it take for my package to reach me?
Transit times vary depending on the shipping address provided. At most 5-7 business days.
Delivery estimates will be given on the FedEx tracking page.
Please note that delays due to unavoidable circumstances/customs may occur, which are out of our control.
My package has been marked as delivered but I have not received it.
Once the package has been handed over to our logistics partner for shipping, we are not responsible for any issues. It is completely out of our hands, especially after it has been marked as Delivered.
My product has a has been damaged in transit.
I'm extremely sorry to hear that. If the product you received is damaged/defective due to transit, please contact us within a week of receipt of your package, with pictures of said product, and we will provide a replacement at no additional cost.