Terms and Conditions
All orders are final. Once placed your order cannot be cancelled.
Processing Time:
Orders including in-stock items only will be shipped out within 7 working days. In case of high volume of orders, the processing time may be increased to 1-2 weeks, but we will try to ship your order ASAP.Please bear with us >.<
Shipping:
| Please note: Transit times may be affected due to the holiday rush >.< | ||||
| Shipping Method | Shiprocket X Premium (delivery via USPS) | Shiprocket X Premium (delivery via local post) | DHL Express | FedEx International Priority |
| Transit time | 15-20 business days | 15-30 business days | 4-7 business days | 4-7 business days |
| Country | ||||
| USA | ✓ | ✓ | ✓ | |
| Australia | ✓ | ✓ | ✓ | |
| Canada | ✓ | ✓ | ✓ | |
| Malaysia | ✓ | ✓ | ✓ | |
| Singapore | ✓ | ✓ | ✓ | |
| Everywhere else | ✓ | ✓ | ||
Please refer to the table above for shipping options relevant to you.
Please double check the shipping address and phone number you have provided on placing the order.
Please note that packages may be delayed due to unavoidable circumstances, which are out of our control.
We will not be held liable for any shipping delays that occur, as the package is out of our control once we transfer it over to our shipping partner.
We will not consider a package as ‘lost’ until 2 months have passed since we shipped it. If you have still not received your package at that point, and the tracking reflects the same information, then we will re-send your package.